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Concerning auto-payments
kibirov wrote in fire_igrick
shred_the_sky wrote:

This conversation is becoming incredibly rich. For those who don't know Russian, translating:

Me: Attention, readers. A large number of English users just reported their auto-payments being forcefully turned on. Please, check your accounts and disable those so you won't get accidentally billed without being asked to do so."

Him: What's this nonsense? Where did they report it?

Me: /links the thread where I provided the biggest Plurk page and named several people who reported problems with the auto-payments being turned on

Him: Checked. They're all liars who are trying to slander us and spread panic. And besides, payment settings don't configure themselves.

Me: Excuse me, but stop telling me tall tales. I personally know multiple people who had problems with this. They wouldn't lie to me.

And yeah, S2 style pages all magically disabled themselves earlier. What would stop these settings from enabling themselves the same way?

Him: Well, they all should have just gone to the support team and mentioned it!

Me: They've been ringing you up for three damn days now, ever since this whole nonsense started. Nobody trusts you either as people or support operatives anymore, so of course they won't be contacting you.

You do realize that you've been reported to multiple USA services for breach of law by now, right?


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Every response from this man makes me want to laugh with sad tears.

He just seems to keep digging himself deeper here. We already know he is very unprofessional, but to call his customers liars?

Okay, even if you do personally think people are lying to you, that is not the thing you openly say when addressing people who use your service.

Hell, even I could come up with a better response if I thought these people were lying ( and I don't). It could be like, "The circumstance seem somewhat questionable on both our end and the users. Further investigation will be done to resolve the issues. Thank you for bringing that to my attention."

Is that so hard? OH MY GOD! LJ just hire me as your PR! Ha ha.

Edited at 2011-12-23 05:07 pm (UTC)

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